Who operates this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of this policy, references to Pad-Printer, we, us or our include the operation of this website and the handling of information received through it in relation to pad printing machines, consumables, setup, training, servicing and related trade enquiries.

This policy applies to personal information submitted through the site, including through our contact form, and to information shared during sales, installation, courier arrangements, technical support and account administration. It does not apply to third-party websites that may be linked from this site or to platforms operated by outside service providers under their own terms.

Information we collect

We collect personal information that is reasonably required for a lawful business purpose connected to our trade activities. The information collected depends on the nature of your enquiry, order or support request.

Name and surname
Company name and trading details
Contact information such as email address and telephone number
Delivery, installation or collection address
Billing information and purchase records
Machine, consumable and service history linked to your account
Information you provide about the items you print, production needs or technical requirements

Where you provide information about another person, you should do so only where you are authorised to share it and where it is relevant to the transaction or support matter.

How we use personal information

Personal information is used only for legitimate business purposes and in a manner permitted by POPIA. We do not sell personal information to outside parties.

To respond to product, consumable or service enquiries
To prepare quotations, process orders and arrange invoicing
To coordinate delivery, courier bookings, installation and training
To provide servicing, spares, setup assistance and technical support
To keep records required for accounting, tax and warranty administration
To improve the operation, security and performance of the website
To meet legal and regulatory obligations

If you contact us about machines for printing pens, mugs, caps, labels or other promotional items, the details supplied may be used to match your application to suitable equipment, inks, pads, cliches or jigs. We do not use personal information for unrelated purposes without a lawful basis.

Sharing and storage

Information may be shared where necessary with service providers that help us run the business, provided that such sharing is limited to the relevant purpose and handled with appropriate safeguards. This can include courier companies, installation teams, payment processors, accountants, hosting providers and technology service providers.

Personal information is stored for as long as reasonably necessary for the purpose for which it was collected, and thereafter as required or permitted by law. Records may be kept to support tax compliance, warranty matters, service history, dispute resolution and fraud prevention.

Where information is transferred or stored using systems managed by third parties, reasonable contractual and technical measures are used to protect confidentiality and restrict unauthorised access.

Cookies and website data

This website may collect limited technical information automatically when you browse it. Such information may include browser type, device data, IP address, pages viewed, date and time of access and general usage patterns. This data is used for security, traffic measurement and site administration.

Essential cookies that support normal site functions
Analytics tools that show aggregate website usage
Security logs used to detect misuse or unauthorised activity

You can usually control cookies through your browser settings, although disabling certain cookies may affect how the site works. Cookie and traffic data is not used to identify you personally unless required for security, legal compliance or a specific transaction you initiate.

Your rights under POPIA

Subject to POPIA and other applicable law, you may request access to personal information held about you, ask for correction of inaccurate information, object to certain processing or request deletion where retention is no longer lawful or necessary. Some requests may be limited where records must be kept for legal, tax, contractual or evidentiary reasons.

If you want to exercise any of these rights, or if you have a concern about how your information has been handled, please use our contact form and provide enough detail for the request to be identified and verified. We may update this policy from time to time to reflect legal, operational or technical changes, and the latest version published on this site will apply from the date of publication.